Shipping & Returns
Shipping
Processing time
We try our very best to get your orders to you as soon as possible. Most orders are shipped within 1-3 business days. Processing times for custom orders vary. If you have any questions regarding your order please contact us at info@thesteadyhandshop.com with your order number.
Shipping time
Depends on the shipping method you choose. Once your order has been shipped, you will receive an email or text with a tracking number.
Where are orders shipped from?
All orders are processed and shipped from our home in Murfreesboro, Tennessee.
Where do you ship?
We ship worldwide.
International Order/Shipping
All international mail is shipped delivery duties unpaid (DDU). Payment of these charges is the responsibility of the customer. All charges are determined by the customs agency of the given country. The Steady Hand is not responsible for lost, stolen, damaged or orders sent to insufficient addresses. All unclaimed/undelivered mail not returned to us will not be refunded. Unclaimed/undelivered mail returned to us will be refunded less all applicable fees.
Lost/Stolen Packages
The Steady Hand is NOT responsible for LOST/STOLEN packages, packages sent to the wrong address, or refunding/replacing packages that have not been delivered. The customer is responsible for filing all claims with the shipping provider. Once you receive a response to your claim we will be able to address the issue. Once your package is scanned into the shipper's system we assume no liability. Please contact me and I will help you to file a claim or file a claim on your behalf.
Damaged or missing items
We are NOT responsible for damaged packages or products that are damaged during transit. Once your package is scanned in to the shipper's system (UPS or USPS) we assume no liability. Please contact me within 5 days of your package delivery if the package or products you receive are damaged in any way. Please take pictures of the damaged packaging as well as any damage to the products. All this information is critical to file a claim.
USPS: We will file the claim on your behalf then send a replacement.
UPS: All damage claims with UPS require an inspection of the box and product(s). We will file the claim on your behalf but an inspection will need to take place before we can send replacement products.
Please contact me within 5 business days of your order delivery if you are missing items.
Crochet Patterns
Crochet Pattern Orders cannot be cancelled, returned or exchanged. Your files will be available to download once payment is confirmed.
Returns and Exchanges
Returns
To return your product, please contact us first.
Our return policy lasts 14 days from the date you received your order and we kindly ask that you contact us within this time frame. If 14 days have gone by since you received your products, unfortunately we will not be able to accept your return. To be eligible for a refund, please ship your item(s) to us within 30 days from the date you received your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please use the original packaging when possible.
Non-returnable items:
Digital downloads
Items on sale, clearance or purchased with a discount code
Custom or personalized orders
Orders containing 10+ MDF Inserts or Organizers
Gift Cards
Any and all returns of our MDF Dividers or Inserts will be charged a 20% restocking fee.
There are certain situations where only partial refunds are granted (if applicable).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.
If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the full, partial or rejection of your refund.
Any and all returns of our MDF Dividers or Inserts will be charged a 20% restocking fee.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thesteadyhandshop.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items, clearance items or products purchased with a coupon code cannot be refunded.
Exchanges (if applicable)
We do not offer or accept exchanges.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you can exchange the item for one of equal to lesser value. Once the returned item is received, your new item will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.