Shipping & Returns

**Updated as of February 24, 2024**

Shipping

Processing time
We try our very best to get your orders to you as soon as possible. Most orders are shipped within 1-3 business days. Processing times for custom orders vary. If you have any questions regarding your order please contact us at info@thesteadyhandshop.com with your order number.

Shipping time
Depends on the shipping method you choose. Once your order has been shipped, you will receive an email or text with a tracking number. During the holiday season please allow for more time due to delays. Not all shipping methods are available for all shipping addresses or certain items.

Shipping costs
Shipping charges for your order will be calculated and displayed at checkout. We offer shipping via USPS and UPS. The shipping options you see at check out are based on the weight of your order and where your order is shipping to. The farther you are from where we are located (Murfreesboro, TN) and the heavier your order, the more costly the shipping charges will be. We do not offer Free Shipping nor do we have a Free Shipping Threshold. We do offer Free Shipping sales randomly and to be notified of these sales please sign up for our email newsletter.

Where are orders shipped from?
All orders are processed and shipped from our home in Murfreesboro, Tennessee.

Shipping to P.O. Boxes
USPS is the only carrier that we offer that will ship to a P.O. Box. UPS will not deliver to a P.O. Box. 

Where do you ship?
We ship worldwide. 

International Order/Shipping
All International Orders have to be placed in our Etsy Shop

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@thesteadyhandshop.com with your name and order number, and we will look into it for you.

Lost/Stolen Packages
The Steady Hand is NOT responsible for LOST/STOLEN packages, packages sent to the wrong address, or refunding/replacing packages that have not been delivered. We are happy to file a claim with the shipper on your behalf. Once your package is scanned into the shipper's system we assume no liability. 

Damaged or missing items
Please contact me within 5 business days of your order delivery if you are missing items. We are NOT responsible for damaged packages or products that are damaged during transit. Once your package is scanned in to the shipper's system (UPS or USPS) we assume no liability. Please contact me within 5 days of your package delivery if the package or products you receive are damaged in any way. Please take pictures of the damaged packaging as well as any damage to the products. We accept the following file formats for photos: .JPG, .JPEG, .TIF, .TIFF, .BMP, .PDF, .DOCX, .PNG. All this information is critical to file a claim. These are the photos necessary to file a claim:

• A photo showing the damaged item and how it was packaged inside the box
• A photo of the damaged item
• A photo of the packaging material used
• A close-up photo of the shipping label with tracking number 
• A close-up photo of the box manufacturer’s certificate (round stamp on outside of box)
• Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides) 

USPS: We will file the claim on your behalf..

UPS: All damage claims with UPS require an inspection of the box and product(s). We will file the claim on your behalf and UPS may contact you to set up a time to inspect the packaging and products or pick the package up. During the UPS Claim Process, please do not throw the package or products away until the claim is either approved or denied. 

Shipping Insurance
All of the shipping options we offer include up to $100 of insurance. We highly recommend purchasing extra insurance if your order total is more than $100 or if you select UPS Ground Saver as your shipping option. UPS Ground Saver includes up to $100 of coverage ONLY when the package is in the hands of UPS. Once they hand it off to USPS for delivery the insurance does not apply. UPS states that they will inspect the package before handing it over to USPS and if it is damaged in any way they will return it to the sender. Sadly, we have had damaged packages make their way to customers and UPS nor USPS will take responsibility or allow us to file a claim on behalf of the customer. 

Crochet Patterns

Crochet Pattern Orders cannot be cancelled, returned or exchanged. Your files will be available to download once payment is confirmed.

Returns and Exchanges

Returns
To return your product, please contact us first.

Our return policy lasts 14 days from the date you received your order and we kindly ask that you contact us within this time frame. If 14 days have gone by since you received your products, unfortunately we will not be able to accept your return. To be eligible for a refund, please ship your item(s) to us within 30 days from the date you received your order. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Please use the original packaging when possible. 

Non-returnable items:
Digital downloads
Items on sale, clearance or purchased with a discount code
Custom or personalized orders
Orders containing 10+ MDF Inserts or Organizers
Gift Cards

Any and all returns of our MDF Dividers or Inserts will be charged a 20% restocking fee.

There are certain situations where only partial refunds are granted (if applicable).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.

If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the full, partial or rejection of your refund.

Any and all returns of our MDF Dividers or Inserts will be charged a 20% restocking fee.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thesteadyhandshop.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items, clearance items or products purchased with a coupon code cannot be refunded.

Exchanges (if applicable)
We do not offer or accept exchanges.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you can exchange the item for one of equal to lesser value. Once the returned item is received, your new item will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.