Shipping policy
Processing time
We try our very best to get your orders to you as soon as possible. Most orders are shipped within 1-3 business days. Processing times for custom orders vary. If you have any questions regarding your order please contact us with your order number.
Shipping time
Depends on the shipping method you choose. Once your order has been shipped, you will receive an email or text with a tracking number. During the holiday season please allow for more time due to delays. Not all shipping methods are available for all shipping addresses or certain items.
Shipping costs
Shipping charges for your order will be calculated and displayed at checkout. We offer shipping via USPS and UPS. The shipping options you see at check out are based on the weight of your order and where your order is shipping to. The farther you are from where we are located (Murfreesboro, TN) and the heavier your order, the more costly the shipping charges will be. **We reserve the right to choose another shipping option if it is faster than what you selected at checkout or if you selected UPS with a PO Box. We will absorb any extra fees or charges.**
Where are orders shipped from?
All orders are processed and shipped from our home in Murfreesboro, Tennessee.
Shipping to P.O. Boxes
USPS is the only carrier that will ship to a P.O. Box. UPS will not deliver to a P.O. Box.
Where do you ship?
We only ship within the United States.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
Lost/Stolen Packages
The Steady Hand is NOT responsible for LOST/STOLEN packages, packages sent to the wrong address, or refunding/replacing packages that have not been delivered. We are happy to file a claim with the shipper on your behalf. Once your package is scanned into the shipper's system we assume no liability.
Damaged or missing items
Please contact me within 5 business days of your order delivery if you are missing items. We are NOT responsible for damaged packages or products that are damaged during transit. Once your package is scanned in to the shipper's system (UPS or USPS) we assume no liability. Please contact me within 5 days of your package delivery if the package or products you receive are damaged in any way. Please take pictures of the damaged packaging as well as any damage to the products. We accept the following file formats for photos: .JPG, .JPEG, .TIF, .TIFF, .BMP, .PDF, .DOCX, .PNG. All this information is critical to file a claim. These are the photos necessary to file a claim:
• A photo showing the damaged item and how it was packaged inside the box
• A photo of the damaged item
• A photo of the packaging material used
• A close-up photo of the shipping label with tracking number
• A close-up photo of the box manufacturer’s certificate (round stamp on outside of box)
• Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)
USPS: We will file the claim on your behalf..
UPS: All damage claims with UPS require an inspection of the box and product(s). We will file the claim on your behalf and UPS may contact you to set up a time to inspect the packaging and products or pick the package up. During the UPS Claim Process, please do not throw the package or products away until the claim is either approved or denied.
Shipping Insurance
All of the shipping options we offer include up to $100 of insurance. We highly recommend purchasing extra shipping insurance if your order total is more than $100.